This privacy policy explains what personal data (information) we hold about individuals and contains important information on who we are, how and why we collect, store, use and share personal information, individuals’ rights in relation to their personal information and on how to contact us and supervisory authorities in the event you have a complaint.

We are required to notify you of this information under the General Data Protection Regulation (GDPR).

1. Who we are

JSG Block Management Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

In this privacy policy, references to “we” or “us” means JSG Block Management Ltd.

2. Data protection principles

We will comply with the data protection principles when gathering and using personal information, as set out by the GDPR.

3. The personal information we collect and use

To allow us to carry out our responsibilities as a managing agent, we need to collect personal information on people who own and occupy flats and other dwellings or commercial units on the blocks/estates we are instructed to manage.

4. The information we collect and why we collect it

We may collect the following types of information.

• Name, address, non-resident address, email address, telephone number, mobile number, access information and other contact details
• Financial details such as bank details and transaction records
• Mortgage/lender details
• Details of a lease/freehold transfer
• Details of any enquiry/contact you have made with us

The collection and use of this information is generally for the following activities:

• To enable us to perform our contract as managing agent for your block/estate as appointed for and on behalf of your landlord or residents’ management company 
• For the performance of a contract you have with our client and subject to us being appointed as their agent.
• In the case of prospective clients/customers, for the purposes of our legitimate interests where we believe the prospective client/customer wishes to engage a new managing agent for their own benefit, or for marketing purposes

5. Who we share your personal information with

Your personal information may be shared with the following categories of recipients:

• Contractors, including maintenance contractors
• Out of hours service providers
• Emergency services
• Debt Recovery firms
• Solicitors
• Barristers
• Accountants
• Surveying firms
• Regulatory bodies
• Local authorities
• Parking enforcement companies
• Insurance companies
• Insurance brokers
• Loss adjusters
• IT and software support
• Energy brokers
• Marketing and surveying platforms

This data sharing enables us to perform our contract as managing agent or legitimate business interests (including for marketing purposes).

Some of those third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.

6. Where your personal information may be held

Information may be held at our offices, remote working sites and third-party agencies, service providers, representatives and agents as described above. We have security measures in place to seek to ensure that there is appropriate security for information we hold.

7. How long your personal information will be kept

We will retain your personal information for the duration of our management contract for your block/estate, and for up to twelve years following the cessation of our management contract.

For prospective clients we will hold information for six years.

8. Reasons we can collect and use your personal information

We rely on contract as the lawful basis on which we collect and use your personal data.

In the case of a prospective client/customer, we rely on legitimate interests as a reason for storing this data. Those legitimate interests include where a prospective client/customer will have shown an interest in, or we have reasonable grounds to believe the prospective client/customer has an interest in, JSG Block Management Ltd being appointed as managing agent.

9. Transfer of your information out of the EEA

We may transfer your personal information to the following countries which are located outside the European Economic Area (EEA): United States of America.

We are satisfied that any transfer of your personal data to platforms outside of the EEA has appropriate safeguards and adequate levels of data protection for your personal data, through those platforms confirming their compliance with safeguards.

10. Your rights

Under the General Data Protection Regulation, you have a number of important rights which are free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• Email us at info@jsgblockmanagement.co.uk
• let us have enough information to identify you (e.g. your full name, address and email address)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates, including any account or reference numbers, if you have them

11. Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

12. How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If you have a complaint about how we have used your data please contact us at info@jsgblockmanagement.co.uk

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Website Specific Privacy Policy

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern JSG Block Management Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

1. Website terms of use

• We provide neither any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice

2. What user data we collect

When you visit the website, we may collect the following data: 

• Your IP address
• Name, contact information including email address and phone number – this is collected if you complete an enquiry form on our website
• Data profile regarding your online behaviour on our website

3. Why we collect your data

We are collecting your data for several reasons:

• To better understand your needs
• To improve our services
• To customise our website according to your online behaviour via our website

4. Our cookie policy

Once you agree to allow our website to use cookies, you also agree for ‘us’ to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on). The data we collect by using cookies is used to customise our website to your needs.

This data is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Google Analytics is a web analytics tool that helps us understand how visitors engage with our website. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. 

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

5. Links to other websites

Our website contains links that lead to other websites. If you click on these links JSG Block Management Ltd has no responsibility for the content of these linked websites. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

This privacy notice was last updated on 27 April 2021.